Returns & Exchanges

Due to the perishable nature of our candy products, we cannot accept returns once an item has shipped; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Shipment

  Upon receiving your Frankford Candy order, immediately check the contents for any signs of heat damage, breakage, or missing items.

• 2.
  Contact Customer Care

  If there is an issue with your treats, email our support team within 48 hours of delivery with your order number and clear photos of the damage.

• 3.
  Review Process

  Our team will evaluate your claim against our quality standards to determine eligibility for a replacement or a store credit refund.

• 4.
  Resolution

  Once approved, we will ship out a fresh replacement of your favorite sweets at no additional cost or process a refund to your original payment method.